Bluepearl Veterinary Partners
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAngry
Preferred solution: Let the company propose a solution
User's recommendation: avoid at all costs
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGo to Tampa Bay specialist in Largo if you need treatment for your animal
I have been rescuing dogs for 30 years. Ive been to emergency vets and vets for proper care for my dogs.
But I have experience that Blue pearl was the most unprofessional uncaring and Dr Miller is the worst ophthalmologist Ive ever been to. Thank God theres Tampa Bay vet specialist and other professional veterinarians that actually care for your animals. At first Blue pearl took responsibility for giving my small dog the wrong medicine after spending nearly $3000 in ten months and at first they recommended that I go through their insurance company and they would take full responsibility and that I should get more than my cost that I paid for negligence and for more proper care for my animal that he much needed after their negligence. I was set up because once I went to their insurance company they said I was noncompliant at there recommendation they just put me off because I just want to collect refund for and Im proper care of the animals !
I felt I was treated disrespectfully and negligence of my animal at a high price. I also called Better Business Bureau theres not one good report about Blue Pearl the manager was going to give me back my money but she recommend me going through the Insurance company I got nothing after they were taking responsibility but they were just putting me off and had no attentions to return the money I spent. They have no answer how I was given the wrong medicine from Blue Pearl. Like I went in the back and help myself and like Im gonna spend that much money to give my dog the on proper care at home.
Makes no sense nobody in their right mind is going to take a dog to 10 visits spent $3000 and not to the proper care. Please customer please be aware of the scam and the negligence they are doing to other animals.
And Largo theres Tampa Bay vet specialist and Tampa there is an urgent care right behind Bank of America on Bears Avenue and Nebraska. I hope that Im putting awareness out there and people care enough for your fur babe to dont was your Time and money at Blue Pearl.
- There are no likes
- There are no lights very unprofessional
- Incompetent
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIf you care about your pet DON'T GO THERE!!!
- Take advantage of emotionally vulnerable pet owners
No Doctor on duty weekend Sarasota pet died
bevc74@***.com
Date: Monday, October 28, 2019
Subject: I feel you were negligent and my pet suffered and died because no doctor was on duty on Oct 26 and 27, 2019 at Sarasota, Fl Hospital.
To:info@***.com After calling I arrived Sat evening a little after 7 PM, A technician said she wanted to take Sunny into see the Doctor and I should wait. A short time later Amy Oliver,DVM came to get me and told me that that she knew nothing about birds as the Avian Doctor only came in when called on the weekends.
I told her the receptionist said there was always a Doctor on duty, 24 hours including weekends. Amy said that was not true. She said that if she called the bird doctor in it would be very expensive for the Doctors salary plus $800-$1000 for x- rays and a medical work up. She suggested I give sunny some medicine for inflammation.
She diagnosed Sunny with an inflammatory, infectious, euplastic, toxicity. She did not call the bird doctor because she said that would have cost me a lot of money. I asked her for pain medicine and medicine so she could sleep, as her breathing was labored and she was crying in pain. She did not give me any medication for pain.
I sat and kept waiting for her to return, for 45 minutes, I guess someone left to buy medicine; Still Sunny was not brought back to me, but was kept in another room alone frightened racked with pain. I was then directed to check-out and Amy said after I settled my account she would return Sunny. I complained that since I did not see the Bird professional I should not be charged. I got home around 9 PM.Sunny was in so much pain her body was convulsing and she was crying with labored breathing.
Sunny was biting me and chewing on her cage, I held her, comforting Sunny, but could not stop the pain. At Oct 27 1:32 am I called and talked to AMY/ I told her that the bird was in so much distress and convulsing with pain and I was worried. She said I could bring the bird back and it could stay in the hosp the weekend, but it would be thousands of Dollars. Since I have night blindness I should not drive at night.
Amy told me to turn out the light, put on soft music, make Sunny warm, until she calms down. Instead I held the bird. A half hour later 2:06 am on Sunday I called again and asked to speak to Amy and the receptionist said, “everyone was gone and WHAT DID I WANT?” Her attitude was nasty as I think I woke her up. Her lack of feeling for a suffering bird makes me sick.
I told her Sunny just died and I am holding her in my hand. Her attitude changed and she said OH I am so sorry. Check phone call recordings. Since no one was on duty, leaving the bird overnight would have meant no one was there to help and comfort Sunny and it would have been a slow and painful death alone and still suffering.
I was misled and you did not live up to your reputation.
Amy admitted she knew nothing about birds, and refused to give pain medication. The many hours of suffering left me crying for days as I watched my Sunny finally die from the stress. Amy did not take an x-ray or do any meaningful exam, but a guess as she diagnosed the problem as inflammation blaming it on Teflon, which I do not use, or a virus, or maybe a tumor. Money seems to be your main concern not the welfare of the animals or caregivers.
Therefore, I am filing a compliant and I want my $131.00 refunded immediately.
How can you justify your coldness and irresponsible behavior and take advantage of people? The recording on your phone will tell the story and I suggest you review the recordings on October 26 and 27 at the times listed above. I am disappointed that you hire staff that cares little for people coming there for guidance and medical treatment. Do you know what goes on in your hospital?
I expect a full refund and an apology, which will do little to condone the needless suffering leading to the death of Sunny. I am devastated and inconsolable feeling guilty for not protecting Sunny from the abuse suffered at your hospital. God forgive me.
Be sure to view all voice phone recordings to verify my calls. I look forward to your communication.
- Pet died no doctor on duty for weekend
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Phoenix, ArizonaFind a vet with a practical approach and only use Blue Pearl when there are no other options
Preferred solution: Price reduction
Almost killed my dog
Never take a pet to Blue Pearl 24hr Vet clinic. They faked my dogs labs so they could ask to run more test and make more money.
Then they refused to prescribe her antibiotics. However, I knew that's what she needed. They wanted me to get more test and I refused. I took her to my vet and received antibiotics the next day, but that was too late.
The infection was taking over and the antibiotics weren't working. Being a nurse, I knew she still needed help. I started an IV on her to help maintain the vascular resistance. I called my vet, who had left for vacation and received some advice, ultimately making a decision to take Saph in.
Iowa Veterinary Specialties(IVS) did an amazing job with Saph, triaging her and treating her immediately, without pushing for tests that weren't necessary. The cost was the same for five different tests at IVS as it was for the fake blood work at Blue Pearl! At IVS her temp was 104. 9 even after antibiotic therapy at my vet (Startch Pet Hospital).
Her actual bloodwork showed elevated WBC of 20,000 as well as other significant markers of infection. Always be the advocate for your pet. They almost cost Sapphire her life by their negligence. She might possibly have mental issues now because they allowed her to leave their clinic and not treat a temp of 105.
She is admitted at IVS and staying over night to receive IV antibiotics, fluids, pain meds. Prayers are welcome.
Blue pearl killed my dog!
- All around bad experience
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBlue pit blur Pearl on Bears Avenue
- Horrible doctors worst vets
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDon’t go here
My 9 year old Doberman had obvious bloat . Went to Blue Pearl veterinary ER Peoria Az this is dire emergency Got him there 2 hrs after he ate .
He walked in and xrays confirmed bloat with GDV. A volvulus with stomach flipped over strangulating his stomach organ . They got down to business quoting 5000 total for surgery. Then after xrays snd labs another 1600 dollars.
We paid upfront in total. We were devastated were told at 837 at night he’d go immediately into surgery . They did decompress the stomach at 9 pmwith a device letting out the air. However the torsion was still cutting off blood supply to his stomach and needed immediate resolution We were told to go home and he’d go right in and they’d call us.
At 11 pm they still hadn’t called. I called them. They said they’re prepping him but he’s doing ok. At 1204 after midnight they called stating they were intubation.
I was shocked at the delay . I’m an RN and do know this delay was not going to be good outcome at 1245 am they called and said his stomach is completely white and blood would not perfuse to it .they asked if I wanted them to proceed ? I stated. why would we proceed ?
His stomach is dead. I asked why did you wait 4 hours from my arrival to open him and what did you think would happen after a delay like this. Response was. No answer.
Then. Well we’re going to review the situation and see why there was a delay. Well now my dog is dead. Why would we proceed ?
Why did you wait 4 hours for an emergent life saving surgery. Why did you kill my dog but placed such effort in gettin paid in full first even charging me for spleen removal just in case you had to do that also. Which you didn’t because your 4 hour delay killed him The answer I got was. We were prepping him and stabilizing him No phone call stating he was unstable.
In fact when I called they said he was doing very well They were paid. That was the urgency. Then decided. Well now take our time.
He’s a dog. And you can’t sue over a dog. Now he’s dead. No.
We’re sorry. No nothing. Called next day to speak to med director. The receptionist takes call I’m thinking is a vet.
Then I get lead tech who only then after I asked took 2000 dollars off my 6600 dollar bill. My dog is dead. Tech stated 3 hours is perfectly reasonable to let your dying dog sit in a cage and have his stomach strangulate snd die. I’m bringing this to Az veterinary board This was atrocious.
Our beautiful dog is dead. And they don’t care. This happened the same night my wife’s mother placed in hospice with 2 weeks to live. And we told them this.
Avoid this place. They’re all about getting paid. They don’t care about you or your animal. If thus was a human theyed be sued for millions for this.
They’ll probably get away with this with a mere shame in on you by veterinary board. A disgraceful act of negligence which has deviststed our family
- Care about being paid only
Preferred solution: Full refund
I wish I had been in the frame of mind to first Google reviews of this place before taking my baby there.....
Let me preface by saying that I do realize that when you take a companion to an emergency vet, you expect to pay more - maybe much more, but the costs charged to me were insanely high. Minutes after they checked my kitty, in they had me waiting to pay the "low end" of the total cost, in my case about $2100, this before they'd really done anything.
When I picked him up, this charge was $500 more. More to the bill later.
I had taken my kitty earlier in the day to my vet because he was not acting himself, hiding, not eating or drinking. They were about to dismiss it as "sick kitty syndrome" when they noticed labored breathing and asked to do an xray. Of course, I agreed.
That was when they noticed the fluid around his lungs and a dark "spot". I asked what I could do, desperate, and the vet said, shaking his head, not encouragingly, that he can give him Lasix and an antibiotic and I could bring him back the next day. I left and went home to call a couple other vets I'd used in the past, told them the story, and because of the labored breathing, both referred me to Blue Pearl. So I rushed him to the Overland Park location.
After a very, very brief "consultation" for which I was charged over $100, I was whisked out to the billing desk where I was presented with the bill and told to pay the low amount of $2100 which I did. Frankly, I was beside myself with worry for my baby and, as I've said, I paid because I wanted to give him a chance. I think before the bill was presented, the first vet should have told me what would definitely be done and how much it would cost. I should not have been charged for procedures like the ultrasound until it was used.
This is where Blue Pearl really needs to make some changes. The way in which the billing is presented, the abruptness, the seeming lack of compassion, needs to change. I don't know what training is provided to staff but in reading reviews from around the country, this is the repeated comment....It's all about the money. Once they have your money, they forget about you.
It's true.
They kept my kitty on oxygen overnight and removed the fluid from the lungs the next day. I guess they were waiting on another doctor who is not part of the staff, I was told, but fills in. This became a problem later after I took my kitty home. He went home on Saturday, Sept.
7, with 5 Lasix tablets for which I was charged $23.00 (They are about .18 a tablet anywhere else.) and an antibiotic. It was several days before the results came back on the fluid. These lab reports were not explained to me in detail except that he had cancer. The temp.
vet said to take him home and make him comfortable, which I did. My baby survived for 3 more weeks. He had some good days, he ate and drank a bit. I finally ran out of the Lasix and called a couple pet pharmacies for a refill.
One was Chewy.com who said that Blue Pearl would not approve the refill. I called Blue Pearl and they said they would not refill it without the vet's approval. I asked to talk to her. They said she wasn't there, that she just filled in couple days, and they had no contact number????
I thought that was incredible. They said to bring my kitty back in for a refill!! I was not going to put him through all that stress again. FINALLY, begrudgingly they called in 2 tablets to CVS.
In the meantime, I contacted my vet and they called in the prescription. I think it should have been the last doctor to see him. Regarding Chewy.com, I eventually told them to stop any attempts to contact Blue Pearl because my baby passed on the morning of Sept. 26.
A couple days later they had delivered to me a beautiful bouquet and a very thoughtful note of sympathy and compassion for my loss, this from a business with heart.
So, yes, once Blue Pearl had my money and once I left with my kitty they forgot about him. Never once did I have a follow-up call to find out how he was doing. As so many people say, it is all about the money. The doctors' and staffs' behaviors are conveying that their primary concern is getting your money and an insane amount, at that.
Like I said, I understand that emergency pet care costs much more and specialty tests cost more but "consultation", brief and rushed, was $109 AND emergency doctor fee of of $46.00 hospitalization and nursing care, adding up to nearly $1000 for 48 hours. Lasix and Clavamox was many times more costly than if I'd gotten it anywhere else.
Again, although I was charged an insane amount, for me it isn't about the money, so much as how Blue Pearl HANDLES the billing aspect. It's about the lack of compassion and follow-up. A call....let us know they care about our fur companions.
It is the very least they can do. My advice to them, read these reviews for all your locations and make some changes in training and policies. If so many people are saying the same thing - I've also talked to friends of mine who all say "never again" - you've got to wonder.
Sadly, my kitty's days were numbered. I just wish his final days had not been spent at this place.
- Open 24 hours
- Billing practices insanely high cost no follow-up
- Billing practices
Preferred solution: I'd like someone to call, follow-up, make some effort to show they CARE. I'd like to be assured that they TRAIN staff on how they handle billing, make changes in billing, FOLLOW-UP.
Blue Pearl in Sarasota let my sun conure suffer and die without pain medicine.
Don't ever recommend Blue Pearl anywhere in the US. Mars bought up Blue Pearl and Banfield and use it as a money maker for benefit of corporation not the pets.Lots of complaints on Google about blue Pearl.
They Keep pets in back room until you pay. It is a scam, unfeeling and no compassion. No one on duty on weekend, have to pay thousands of dollars for specialist to come in on evenings and weekend. No information is given out to reach and talk to doctors or staff.
Vets are recommending this hosp so there must be kick backs. My bird died a painful death because the women on duty had no knowledge of anything. No pain medicine was given even though the bird was suffering. I called before I arrived at the hosp and the receptionist said a bird specialist was on duty.
She lied. this is a big corrupt corporation merging and the biggest in the world now.
They are a joke
- Veterinarians and staff
- There are no lights very unprofessional
- Er physician and staff
- Uncaring blue pearl partners
- Worthless
- Enything about bluepearl veterinary partners
Preferred solution: Full refund
Using the love of your pet to shake you down for money every time
I was disappointed in the refusal to administer deactivated charcoal, which is an over the counter medication I could get myself, by the vet after my dog ingested chocolate. They induced vomiting whereby my dog expelled most of it confirming it was recently consumed so the timing of the deactivated charcoal would have helped the rest of it pass through her system without being absorbed.
Instead the vet took advantage of my situation and stress level of being out of town while this happened. She tried to shake me down over the phone to get my boyfriend to leave the dog overnight in their "care" for $2,700 even though she was exhibiting NO SIGNS of distress. Her reason, concern over " hypernatremia" which is unlikely in a dog her size (happens more in smaller breeds). I expressed my willingness to accept this risk of side effect, sign whatever waiver they needed and to administer it anyway and she flatly refused.
Basically, Blue Pearl tries to shake you down for as much money as they possibly can and in this instance put my dog's well-being at risk. To further add to the unprofessional experience, they discharged my dog to my boyfriend with NO INSTRUCTIONS provided to him while he was caring for her in my absence. Instead, they emailed the instructions to the email address they had on file, further putting my dog at risk and keeping my boyfriend in the dark until the next day when I saw the advice on what to do for her overnight. Thanks for nothing blue pearl, I could have gotten her to throw up the chocolate myself for $450.
I hope I NEVER have to go there again. When I called upon my return to speak to a supervisor, I waited 5 days before having to call again. When I finally spoke to someone another 5 days later, they were unapologetic, said the care provided is up to the vet on staff and basically didn't care if I ever used their services again. GREAT customer experience.
Beware of the unethical practices this place delivers. There are some conscientious vets there but not all of them and MONEY not your pet is their main priority.
- I felt pressured by money
- I was disappointed in the lack of instructions
- I did not agree with the treatment recommended
Preferred solution: Treatment of a pet should be an agreement between the owner and the vet.
Overpriced Care for Your Pets (without compassion)
- Self proclaimed experts
- Poor treatment of an old dog in distress
- Incompetent
- I agree only cared about the credit card
Preferred solution: Let the company propose a solution
Horrible Experince
- Total lack of communication
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
follow us on Jaspers page. on Facebook...they killed my dog.