Bluepearl Veterinary Partners
Reviews and Complaints
Made me cry
- Uncaring blue pearl partners
Preferred solution: Let the company propose a solution
Over charged and office help was rude
- Uncaring only care for your credit card
Only $6000 to kill your dog!!!
We took our 6 year old female pointer to Blue Pearl from a referral from our vet. We were told she had a spontaneous pneumothorax as she had never been injured.
According to them the only possible way to help her was to cut her open and remove the damaged lung lobe. We agreed to have them do the surgery and the doctor tells me the next day that there was no damage to any of the lung lobes and he was not sure of what caused her breathing issues. 2 days later she is dying from complications from surgery and or anesthesia. After enough pain and punishment we decided to let her go in peace.
A month after the loss of our dog I received a letter stating we owed them more money.
I discussed this with their project manager and she said she would go back and speak with the doctor and call me back.
7 months later I receive a real nasty letter stating we still owe them money and have not responded to any (of which there was none) their requests for payment. A month after that I got a really nasty letter from them.
Do you pet a favor stay as far away from these people as you can!!!
- Enything about bluepearl veterinary partners
Suckered
Blue pearl is all about the money and not the animals
Poor and overpriced services
- All around bad experience
Preferred solution: Full refund
SHOCKER!! VET CARE COSTS MONEY!!
- Veterinarians and staff
Please DO NOT bring your pet to Bluepearl!
There are so many things that were so wrong! I worked for a rescue for 15 years so I have been around veterinarians and animals a lot!
The main problem is you are taken advantage of because your pet is in need! We brought our dog in late because our dog was seen by our vet earlier in the day and they were closed. We only wanted her to be seen not kept overnight. They said if we needed to leave her overnight so she could get a MRI in the morning.
We were told that if we did not do this she could not get a MRI until 8 days latter. It is 5pm the following day and several thousands dollars latter and we still can not take OUR dog home!
Worst animal hospital ever!
I'm never one to complain however I cannot get over the poor customer service and treatment to my dog. I came in Friday because my dog had a wound on his chest due to a tree branch he got while chasing a squirrel.
I called before I came and the lady I spoke to was friendly and was like "yes bring him right on in we will get him stitched up for you" I bought him in, filled out the paper work and waited for over an hour in the lobby. I started seeing other people with their pets who came AFTER me come and go so I decided to ask the receptionist why haven't my dog been taken yet when we been here first. She replied "oh it's cause he's non critical he will be seen soon." So I sat back down thinking how is he non critical when he's bleeding and has a open wound which was now spreading and being exposed to more germs the longer we waited. So 30 minutes pass before I decide to go talk to her again so she sent a lady who I believe was a manager to see my dog and she's like "yeah sorry we had a lot of critical tonight and he's stable compared to the rest." She seen my frustration and was like we are gonna get him in room.
So 10 mins pass and a vet come in to take us in a room just to shut me up and ask more questions and leave us in the room for another 30 mins. So I go to the front desk to see what's taking so long and the rude receptionist was like "we doing the best we could all the veterinarians are doing a surgery right now" and had the audacity to say "if you don't want to wait you can bring him back in the morning or go to another 24 hour animal hospital and proceeded to pull up the closest ones which where all 35+ minutes away. I was highly upset and couldn't believe she said that. I have already be waiting with my dog for hours I wasn't going to leave and drive that far away just to wait at another hospital so I told her we will wait.
Another 30 minutes go by and finally the vet came in. She came in with her clipboard, sat down and said "oh so I see he was in a dog fight" I said I what no he was not in a dog fight and she said "oh ok we just assume dogs who come in with wounds were in a dog fight. What an uneducated assumption to make. Just because of his breed she discriminated against him and assumed he was in a fight when he only had on wound on his chest.
He's well taken care of, up to date on his shots, look healthy so I don't get why a "certified veterinarian" would say something like that. She made it seem like I bought him in there with multiple wounds and a chewed off ear or something. I was highly upset at this point. So she left and another lady came in to explain that they were going to give him staples and had me sign papers for his surgery, gave me a $400 bill and took him.
45 minutes later she came back and told me the surgery went well and I will get my dog once I go pay and btw the gave him stitches instead. I really didn't care which one he got I wanted which ever was best however before surgery she told me staples and he came out with stitches. They gave me his medicine and told me bye. This location all around was just a horrible.
They are very unprofessional, rude, non compassionate. Their customer service is the worst. They need to do some rehiring asap!
I will never take my dog here again ever and I have told everyone I know with pets about this locations so they will never take their animal here as well. I am a paying customer who left with a big bill and neither I or my dog deserved the treatment we received!
Nightmare! Do not take your pet here!
We have been living a nightmare ever since our visit in late November. Our dog is now permanently blind in one eye, and continuing to battle to save vision in his other following a visit to BluePearl.
This initial visit is the cause of his glaucoma since his uveitis was not treated correctly. Later that week he returned with secondary glaucoma and the medication was not given correctly and this inadequate treatment of his diagnosis has left him in a life long battle of glaucoma and we hope to avoid having have his eyes removed. The medical directors response was offensive and uncaring knowing that her inadequate Veterinarians are at fault! Disgusting!
Do not go here!!!! I am a medical professional, I can understand and forgive some mistakes, but our second visit with Dr Allison Dylewski was frightening. She had the information prior to our arrival since our vet called, she asked the same questions over and over again and delayed treatment when time was of the essence. She also was unable to answer simple questions about glaucoma, I should have left but had no where to go on a Friday night.
It was an infuriating evening that has left my sweet fur-baby blind and in need of constant eye drops just to save the health if his right eye and avoid having it removed, and struggling to keep the vision in his left.
This facility is horrible! Dr Dylewski is incompetent!
Exploited hearing impaired pet owner - $2,600!!
Brought cat in during the night as it was in distress. Left the cat with them and ultimately had to put the cat down - despite the fact that they "couldn't be certain" the cat had cancer without even more tests!!!
They take advantage of people when they are terrified for their pets - without any consideration for what make sense and/or whether the "care" or "services" they intend to provide can be paid for. They charge outrageous fees and make no apologies for gouging people at their weakest. The pet owner is hearing impaired and was distraught when he brought his cat in - and overdrew his checking account when they charged his debit card for "services" rendered.
I don't know how these people sleep at night knowing they are overcharging people and upcharging 500% for taking care of people's pets. $2,600+ for less than a day of treatment - no blood transfusions, just saline, and ICU "treatment" -- really?
- Over unethical business practice
Preferred solution: Price reduction
Exploitation of a hearing impaired pet owner!
Preferred solution: Price reduction
Terrible Customer Service
After spending over $6000 with them we attempted to get some eye medications refilled. Our dog is almost 14 years old and is a diabetic.
We can't financially get the eye operations so we are controlling his pressures and comfort levels with these drugs. Now they won't refill unless we go for more extensive testing. They basically said they told us to come back in a week after his hospital stay. But that is a lie as I have the paperwork and it states to take to our primary vet which is what I told her and is what we did.
She basically implied I'm lying. I even called them back when our regular primary didn't have pressure check machine and they said they couldn't do it as they are an emergency vet. So I had to continue to find a vet to help us which we did.
They basically just want more $$ now. I didn't care for how I was treated and I would never recommend them to anyone.
Disgusting service
They are clueless. Brought my pet in when he was critically sick and they were so cheerful and happy.
I was in tears and they were acting like I came in for a nail trimming. Met with 2-3 doctors/nurses and they could not care less about your pets. Also put a large deposit down that was supposed to be reimbursed back the next day. Its been over a month and NO ONE has responded.
I called 3 times and still ZERO response. They also was in the media for killing a dog under their care very recently. DO NOT GO THERE! I only went there because it was an extreme emergency.
Please go to the Animal Medical Center on 510 East 62nd.
They are super professional and are extremely knowledgable. One of the best vet hospitals in the US.
If you love your pet, don’t take them here
- Prev
- 1
- ...
- 6
- 7
- 8
- 9
- 10
- ...
- 14
- Next
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Oh my gosh this is so sad. We just went though this.
Please Follow us at Jaspers page on Facebook. Tell your story. Read ours.
I hate this company. @Jasperamarillotx
You should file a complaint with your state board of Veterinary Examiners.