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bevc74@***.com

Date: Monday, October 28, 2019

Subject: I feel you were negligent and my pet suffered and died because no doctor was on duty on Oct 26 and 27, 2019 at Sarasota, Fl Hospital.

To:info@***.com After calling I arrived Sat evening a little after 7 PM, A technician said she wanted to take Sunny into see the Doctor and I should wait. A short time later Amy Oliver,DVM came to get me and told me that that she knew nothing about birds as the Avian Doctor only came in when called on the weekends.

I told her the receptionist said there was always a Doctor on duty, 24 hours including weekends. Amy said that was not true. She said that if she called the bird doctor in it would be very expensive for the Doctors salary plus $800-$1000 for x- rays and a medical work up. She suggested I give sunny some medicine for inflammation.

She diagnosed Sunny with an inflammatory, infectious, euplastic, toxicity. She did not call the bird doctor because she said that would have cost me a lot of money. I asked her for pain medicine and medicine so she could sleep, as her breathing was labored and she was crying in pain. She did not give me any medication for pain.

I sat and kept waiting for her to return, for 45 minutes, I guess someone left to buy medicine; Still Sunny was not brought back to me, but was kept in another room alone frightened racked with pain. I was then directed to check-out and Amy said after I settled my account she would return Sunny. I complained that since I did not see the Bird professional I should not be charged. I got home around 9 PM.Sunny was in so much pain her body was convulsing and she was crying with labored breathing.

Sunny was biting me and chewing on her cage, I held her, comforting Sunny, but could not stop the pain. At Oct 27 1:32 am I called and talked to AMY/ I told her that the bird was in so much distress and convulsing with pain and I was worried. She said I could bring the bird back and it could stay in the hosp the weekend, but it would be thousands of Dollars. Since I have night blindness I should not drive at night.

Amy told me to turn out the light, put on soft music, make Sunny warm, until she calms down. Instead I held the bird. A half hour later 2:06 am on Sunday I called again and asked to speak to Amy and the receptionist said, โ€œeveryone was gone and WHAT DID I WANT?โ€ Her attitude was nasty as I think I woke her up. Her lack of feeling for a suffering bird makes me sick.

I told her Sunny just died and I am holding her in my hand. Her attitude changed and she said OH I am so sorry. Check phone call recordings. Since no one was on duty, leaving the bird overnight would have meant no one was there to help and comfort Sunny and it would have been a slow and painful death alone and still suffering.

I was misled and you did not live up to your reputation.

Amy admitted she knew nothing about birds, and refused to give pain medication. The many hours of suffering left me crying for days as I watched my Sunny finally die from the stress. Amy did not take an x-ray or do any meaningful exam, but a guess as she diagnosed the problem as inflammation blaming it on Teflon, which I do not use, or a virus, or maybe a tumor. Money seems to be your main concern not the welfare of the animals or caregivers.

Therefore, I am filing a compliant and I want my $131.00 refunded immediately.

How can you justify your coldness and irresponsible behavior and take advantage of people? The recording on your phone will tell the story and I suggest you review the recordings on October 26 and 27 at the times listed above. I am disappointed that you hire staff that cares little for people coming there for guidance and medical treatment. Do you know what goes on in your hospital?

I expect a full refund and an apology, which will do little to condone the needless suffering leading to the death of Sunny. I am devastated and inconsolable feeling guilty for not protecting Sunny from the abuse suffered at your hospital. God forgive me.

Be sure to view all voice phone recordings to verify my calls. I look forward to your communication.

Bluepearl Veterinary Partners Cons: Pet died no doctor on duty for weekend.

Location: 7414 S Tamiami Trl, Sarasota, FL 34231

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beverley c Orq

Blue Pearl Hospitals have no managers located at any of their hospitals. support team located in Clearwater for Sarasota Pearl Hosp Blue Pearl is owned by Mars,& Banfield.

Bs$$$ largest in US. There is no follow up. On line now way to contact staff, Doctors, CEO. No info on internet.

I asked how long the Hosp had been open, no info is given all secret. No phone numbers or emails are given when requested. Receptionist want me to email their Sar Hosp and she will email to Support team. No doctors were on Duty on weekend, a doctor could be called for my bird, but it would cost thousands of dollars for workup, x-rays.

MY bird was in pain , breathing heavy with mouth open crying. /Amy Oliver DVM said to take Sunny home, put up the heat, soft music, dark room until she calms down. The Bird is dying she would not give me pain medicine because she said the bird had a probable infection from strong perfume, opening the door and did I use teflon no, it is not made any more. After another call to Amy, the bird was convulting with pain.

She wasn't worried, and said call back in three day. My third call and Reception said no one was there and What Did I want. This is supposedly open 24/7. A half hour later may bird died on my chest.

Bird was held in dark room until I paid, that is their policy. The bigger these corporation get, the cost rise and quality goes down. Vets are referring all calls to that hospital, there must be kick backs. Never go to this corporation for the safety of your pet, as it may wind up dead.Always check Google for complaints about a pet facility.

I was charge $131.00. Insanely expensive and no qualified Doctor just a staff member who knows nothing about birds.

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