Bluepearl Veterinary Partners Reviews

Presented with an eight month old cat with an abscess at the base of his tail from a scratch or bite from another cat (he doesnt go outside).

Surgery was performed, to the tune of $2200. Was just informed by another vet, as his condition worsened due to their failure to close the wound internally, causing fecal matter to drain into the cavity, that he also has a heart murmur, which they recorded, but did not tell us about.

Went back for a bandage change as requested.

Still no mention of the heart murmur. There are no signs of an attempted repair of the internal rectum according to the other vet hospital.

Complete lack of transparency and accountability in expressing a serious condition that can result in further complications if additional surgeries are required, and impact his overall health - a heart murmur is a serious deal. Hes old enough where if it was a juvenile murmur that would resolve, it likely would have by now.

So it appears that either the interior rectal damage was missed, or not diagnose, and certainly not repaired properly, given the further intrusion of fecal matter into the space, and then out the open wound in his tail area from the abscess recision, causing further infection and necrosis.

Accidents happen, and this was a complicated procedure, but the complete failure to mention the murmur is malpractice.

Period. I will not be going back here for a stubbed toe, let alone a serious medical problem as a result of this overall abject failure.

Hello,

My name is Loanita Adams and the purpose why I'm contacting you is due to a situation I encounterd at Blue pearl emergency service while attempting to receive care for my small dog. I brought my dog in the emergency hospital in Tukwila WA location because of continual vomiting.

They took my dog in the back to be examine. I was presented with 3 quotes that day. The 1st quote was $1021 to perform services. Then the second time there was a sergon indicating that surgery may be performed so I was quoted 4,500 and after approving this amount and applying for the carecredit in agreement.

Afterward I got home I received an email showing different amounts to perform the surgery on my dog. This amount would be 7-10 thousand dollars to which was not affordable so she suggested euthanizing him because of the nature of condition he was in. I felt that I was in disadvantage with constantly increasing the amount on the services.

Because of the significant increase my dog had to get euthanize instead. This happened at Blue pearl in Renton emergency on 3/18/26.

On 1/17/26 at 12 midnight, I took my 4 y/o doxie to the ER in the North Hills. Only 2 other families were there.

My dog had a fever of 104.4. Labs were run, and they could not find anything. Fever of unknown origin is treatable. She was not treated, and the temperature on leaving was still 103.8.

No antibiotics. I got home at 5 AM, and she started to cough and *** I took her back. The temperature was still the same. They did a chest X-ray, and the first urine came back with cocci, but it wasn't treated.

My first bill was $750. My second bill was $1,345. I finally told the vet I wanted IV antibiotics and antibiotics for home, which were given. My dog was not breathing well; they told me it was from the fever.

Thankfully, 6 hours later, her temperature dropped, and her breathing was better. I still don't have a final culture on the urine, and no radiologist read the films like it says in the report. All staff lacked compassion and communication with families; I had to ask for the doctor and my instructions for home. Terrible care and service.

Too many staff were sitting and talking.

I will never go back. I also can't get anyone to call me or speak to me to file a complaint.

I called the Blue Pearl in Overland Park, Kansas. I explained that my cat was very sick!

I asked if they accepted payment arrangements. The lady on the phone went and asked one of the vets. She came back on the phone and said yes they would accept payment arrangements. I needed to let them know up front when I got there.

They gave me paperwork to fill out. They put us in a room. I told them I needed to make monthly payments. The lady told me they didn't accept payment arrangements.

I told her that's not what they told me over the phone. She told me they would work something out. They took my cat back for tests. A lady came back and told me that my cat had a blocked kidney.

It needed to have its kidney unblocked. And that it would probably block again without surgery. I asked how much it was going to cost. She told me over $4,000.

I asked about the monthly payment arrangements. She said they wouldn't accept payment arrangements. I told her I didn't have that kind of money. They went ahead and ublocked my cat's kidney.

They suggested I apply for Care Credit. Care Credit approved my husband for $1,300. They called a vet in Raytown. They wanted $2,500.

And they didn't accept payment arrangements either. I tried to get approved by another credit company. They denied my husband. I was at Blue Pearl in Overland Park, KS from 11:30 to 4:30.

I finally told them I would take my cat and go home. They gave him fluids. They gave him pain medication. They sent pain medication and a written prescription for his kidney home with me.

They told me to take my cat into my vet the next day. That he probably wouldn't eat or drink until the next day. Or use the litter box. I called them back and asked if my cat was getting worse.

He was just sitting at his water dish staring off into space. They told me he was still sedated. That he would be ok. When I left the clinic, they told me I owed like $550.

I forgot to mention this part. I told them we were supposed to work out a payment arrangement. They told me they could do arrangements every 2 weeks. I told them I needed arrangements every 4 weeks.

They told me they couldn't do every 4 weeks. So I made the arrangements for every 2 weeks. I woke up in the middle of the night. They told me to give my cat a pain pill.

Which I did. I also gave him syringes of water. My cat was lying on the floor. He was cold.

And he felt like he was getting stiff. I picked him up in the blanket, and I held him in my arms in my recliner. When I woke up again my cat was dead! They told me he would be OK when I left their clinic.

And if they would have done the surgery in the beginning, my cat would be alive. Instead of making me go through *** for 4 hours trying to get enough money for the surgery at the vet in Raytown. They told me they would take payment arrangements. Or I never would have gone there.

Not to mention the suffering my cat went through!!! I Googled the unblocking the kidney and bladder surgery survival. It was 90%. They could have kept their word and done the monthly payment arrangements at Blue Pearl.

They already lied to me twice. I got a phone call today from Blue Pearl telling me that they had to switch to a different company for the payment arrangements. I had to give them my husband's debit card information again. I asked if they could do 4 week payment arrangements.

They said I had to make those arrangements when I checked out last Wednesday. They told me I couldn't do 4 week arrangements. They lied a third time. All they care about is money!!!

And they don't tell the truth!!! My precious Tater Tot died because of them. They would rather your pet die than try and work with you on money. Especially when they promised you they would!!!

Now my baby is gone! And they told me he would make it through the night.

MONEY IS THEIR HIGHEST PRIORITY, NOT YOUR BABY.

After spending about $950.00 for two ER visits, we had no different answers than we had gotten from our initial $300.00 consultation with the Neurologist Dr. Williams a few months ago.

They are money grubbers.

Dr.

Williams, WHO EVIDENTLY THINKS HE IS ABOVE INTERACTING WITH CUSTOMERS, would not come into the room to speak with us, even after we asked, and it cost us $129+$251 for the doctor portion of this $700 visit. The general ER doctor would get our questions and go back to Dr. Williams, who was in the same building, and then come back to us with his response. We did this dance 3 times as her lack of knowledge showed that she did not have the necessary education, experience, or knowledge to be treating my seizing baby.

We specifically came to this overpriced facility to see his specialist, Dr. Williams. Dr.

Williams's actions showed us that we are/were not important and worthy of his time. His actions, or lack thereof, also told us that he had no respect for our time, our baby's well-being, and our patronage.

NEVER AGAIN.

IF THIS REVIEW SAVES 1 PERSON FROM TRUSTING THIS BUSINESS WITH THEIR BABY'S HEALTH AND WELL BEING THEN IT WAS ABSOLUTELY WORTH MY TIM

I noticed my cat was having difficulty urinating before I went to bed. The next day, I attempted to get him into his regular Dr., but found out they were overbooked, and the nearest appointment was out two weeks.

(Yes, I don't get this either. What common pet sickness can wait to be addressed for 2 weeks?) I was unable to book him in anywhere else, so I was forced to take my cat to a Bluepearl pet hospital. Right after getting my cat into the exam room, I had to sign resuscitation papers, either opting in or out. Apparently, to try and resuscitate my cat (assuming something happened), I had to agree to pay them 2,000 dollars.

I then asked to get a work-up of my bill before they actually did anything. As someone who has dealt with vet bills, having many well-taken-care-of pets, aware the cat would need imaging, blood work, and a urine sample, I joked to my wife that the bill would probably be about $700 dollars (in my own pessimistic way). The nurse eventually returned, and the bill work up was 1,300 dollars. I looked at the breakdown and each item was triple what it would cost at my vet.

We opted to have my cat given antibiotics to treat what is most likely a UTI, but he missed out on what he needed at the time to get proper treatment because a company cares more about profits than they do about the health of their customers. I felt like I had been robbed when I left that Bluepearl vet office; $350 dollars for something that my home vet would have charged $50.

This company is playing a very dangerous game, coercing people over the lives of their family members. This company needs to shift their mindset ASAP, because their current business model is essentially playing with gasoline.