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I'm never one to complain however I cannot get over the poor customer service and treatment to my dog. I came in Friday because my dog had a wound on his chest due to a tree branch he got while chasing a squirrel.

I called before I came and the lady I spoke to was friendly and was like "yes bring him right on in we will get him stitched up for you" I bought him in, filled out the paper work and waited for over an hour in the lobby. I started seeing other people with their pets who came AFTER me come and go so I decided to ask the receptionist why haven't my dog been taken yet when we been here first. She replied "oh it's cause he's non critical he will be seen soon." So I sat back down thinking how is he non critical when he's bleeding and has a open wound which was now spreading and being exposed to more germs the longer we waited. So 30 minutes pass before I decide to go talk to her again so she sent a lady who I believe was a manager to see my dog and she's like "yeah sorry we had a lot of critical tonight and he's stable compared to the rest." She seen my frustration and was like we are gonna get him in room.

So 10 mins pass and a vet come in to take us in a room just to shut me up and ask more questions and leave us in the room for another 30 mins. So I go to the front desk to see what's taking so long and the rude receptionist was like "we doing the best we could all the veterinarians are doing a surgery right now" and had the audacity to say "if you don't want to wait you can bring him back in the morning or go to another 24 hour animal hospital and proceeded to pull up the closest ones which where all 35+ minutes away. I was highly upset and couldn't believe she said that. I have already be waiting with my dog for hours I wasn't going to leave and drive that far away just to wait at another hospital so I told her we will wait.

Another 30 minutes go by and finally the vet came in. She came in with her clipboard, sat down and said "oh so I see he was in a dog fight" I said I what no he was not in a dog fight and she said "oh ok we just assume dogs who come in with wounds were in a dog fight. What an uneducated assumption to make. Just because of his breed she discriminated against him and assumed he was in a fight when he only had on wound on his chest.

He's well taken care of, up to date on his shots, look healthy so I don't get why a "certified veterinarian" would say something like that. She made it seem like I bought him in there with multiple wounds and a chewed off ear or something. I was highly upset at this point. So she left and another lady came in to explain that they were going to give him staples and had me sign papers for his surgery, gave me a $400 bill and took him.

45 minutes later she came back and told me the surgery went well and I will get my dog once I go pay and btw the gave him stitches instead. I really didn't care which one he got I wanted which ever was best however before surgery she told me staples and he came out with stitches. They gave me his medicine and told me bye. This location all around was just a horrible.

They are very unprofessional, rude, non compassionate. Their customer service is the worst. They need to do some rehiring asap!

I will never take my dog here again ever and I have told everyone I know with pets about this locations so they will never take their animal here as well. I am a paying customer who left with a big bill and neither I or my dog deserved the treatment we received!

Reason of review: Bad quality.

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Guest

I agree with the previous post. They neglected to give my dog the medication that was ordered and she died.

Their insurance company Zurich America is really bad. They denied my claim even though I had audiotaped evidence.

The are acting in bad faith. Blue Pearl is an extremely unethical organizations and the people they hire are scraping the bottom of the barrel.

Guest

Misdiagnosis beware

The worst Emergency Veterinary experience of my and my dog's life!!!!!!!! They prescribed 4 different medications for a condition he did not have, TERRIBLE MISDIAGNOSIS!!!!!!

They performed a *** cleansing of a skin lesion (which THEY said was a tumor and needed to surgically be removed - OMG SO NOT THE CASE) which got terribly infected and now my handsome guy is scarred for life!!!!! They never followed up to check on the status of my dogs condition or to provide results of pending test. Please heed my warning if you love your animal and want the best for them, take them to any other animal emergency hospital, but not Blue Pearl!!!!!

BLUE PEARL IS THE DEVIL'S DEN and your animal will not come out the way you brought them in!!!!!!! It's sad that our animals can not tell us what truly goes on behind closed doors once they leave their owners Loving Hands.

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